Transform Your Customer Service With Reliance Partners
A trusted partner in customer support services, delivering excellence through specialized expertise and innovative solutions.
How We Operate
Our Dhaka office provides professional services aligned with U.S. business standards.
In-Person Operations
All staff work in-person at our Dhaka office.
- Dedicated Workspace
- Team Collaboration
- Quality Control
Advanced Infrastructure
We have high-end technology and infrastructure.
- Modern Equipment
- Secure Network
- Backup Systems
U.S. Business Hours
We operate on New York City business hours.
- U.S. Holiday Schedule
- 24/7 Coverage
- Time Zone Alignment
About Us
Leading the way in customer service innovation with cutting-edge technology and dedicated expertise.
Our Expertise
MLTC Workflow Expertise
We have a deep understanding of Managed Long-Term Care operations and processes, ensuring efficient and compliant service delivery.
Eligibility & Enrollment Verification
We apply thorough verification processes to ensure accurate member eligibility and seamless enrollment experiences.
Proactive Renewals
We have streamlined renewal processes with proactive outreach to ensure continuous coverage for members.
Complex Case Escalation
We use a structured escalation process for handling complex member needs with specialized attention.
Our Recruitment Process
Top Talent Recruitment
Elite Universities
Hiring from premier institutions
Language Excellence
100% Bilingual
Superior English proficiency
Technical Expertise
Tech-Savvy Team
Advanced technical skills
Employee Retention
98% Retention Rate
We achieved long-term team stability through consistent employee retention, career development opportunities, and a supportive work environment that fosters lasting professional relationships.
Why Employees Stay
Daily Meals
Full Benefits
Free Nutritious Meals Provided
Refreshments
Always Available
Unlimited Snacks, Tea and Coffee
Transportation
Door-to-Door
Convenient travel support
Performance Rewards
Annual Bonus
Recognition and incentives
U.S. Holiday Schedule
Paid Holidays
American holiday observance
Team Culture
Team-Focused
Strong collaborative environment
Technology Integration & Security
We provide advanced technology solutions ensuring secure, efficient, and seamless member support across all channels.
System Integration
100% Integration
Seamless technology integration
HIPAA Compliance
100% Compliant
Secure data handling
Omnichannel Support
5+ Channels
Multi-channel communication
Intelligent Tools
AI-Powered
Advanced support solutions
Data & Reporting Capabilities
We offer comprehensive analytics and reporting solutions providing actionable insights for informed decision-making.
Real-time KPI Dashboards
Real-time Updates
Live performance monitoring
Call & Sales Analytics
Detailed Insights
Comprehensive call metrics
Advanced Data Integration
100% Integration
Seamless data connectivity
Expected Results
Enhanced Operational Efficiency
Performance Boost
We improve productivity through streamlined processes and optimized workflows.
Improved Member Experience
Member Satisfaction
We enhance service quality and satisfaction through dedicated support and care.
Increased Enrollment & Retention
Growth Focus
We implement strategic approaches to attract and maintain member participation.
NYS Regulatory Compliance
Compliance Excellence
We ensure comprehensive adherence to state regulations and industry standards.
Contact Us
Get in touch with our team to learn more about our services and how we can help your business.